Terms of use | e-tickets

Attention: By using this website, you confirm that you have read, understood, and accepted these terms of use (hereinafter referred to as the “Terms”) and agree to be bound by them, as well as all other applicable laws and regulations. If you do not accept these Terms, do not use this website.

ADMIND D.O.O. may modify these Terms at any time by amending this text. You should visit this page from time to time and check the updated Terms, as you are legally bound by them. Certain provisions of these Terms may be overridden by explicit legal acts or notices posted on other pages of this website.

1. IMPORTANT INFORMATION

AdMind d.o.o. Nikšić (hereinafter referred to as “AdMind”) is not the organizer of the offered events.

The event is organized by the event organizer, who also issues the tickets (hereinafter referred to as the “Organizer”).

AdMind acts solely as a distributor for the sale of tickets on behalf of the organizer, and therefore bears no responsibility concerning the organization and/or execution of the event and is not responsible for refunds.

2. PURCHASE OF TICKETS

2.1. Purchase of tickets at AdMind sales points:

AdMind sales points include:

• the online store on the e-tickets.me website (hereinafter referred to as the “Online Store”); and

• partner sales points.

2.2. Purchase of tickets at AdMind sales points and partner sales points:

Tickets can be purchased at AdMind and its partners’ sales points. Tickets for events are printed and issued to the buyer upon payment of the ticket price.

2.3. Purchase of tickets at the e-tickets.me Online Store:

Ticket purchases made at the Online Store are binding, and the buyer cannot unilaterally terminate the contract, i.e., withdraw from the completed purchase, as per Article 74a of the Consumer Protection Act (“Official Gazette of Montenegro,” No. 2/2014, 6/2014 – corr., 43/2015, 70/2017, and 67/2019).

In accordance with Article 61, paragraph 1, and Article 74j, paragraph 1, of the same law, by accepting these Terms of Use, the buyer explicitly declares that they have been informed by AdMind that they do not have the right to unilaterally terminate the contract under Article 74a of the aforementioned law, and the buyer agrees to this.

By accepting the Terms of Use, the buyer consents to receiving notifications, contracts, and written confirmations of the concluded distance contract electronically via the email address provided during payment.

When you place an order on the www.e-tickets.me Online Store, you declare that you are over 18 years old and have the legal capacity to enter into this contract.

To purchase tickets through the www.e-tickets.me Online Store, follow these steps:

1. Select the event and ticket category;

2. Choose the delivery method and payment method;

3. Enter your personal details and accept the general terms;

4. Make the payment;

5. Confirm your order.

3. DELIVERY METHODS

3.1. E-TICKETS (Print@home):

Your PDF tickets will be sent to the email address provided during the purchase. You must print the PDF ticket on A4 paper. Keep your tickets safe after printing and bring the printed tickets to the event. Each ticket contains a unique barcode that will be scanned or manually checked at the entrance. If you do not bring the barcode, entry will not be allowed. Do not copy your ticket, as entry will be granted to the first person to present it. Treat your barcode as you would any physical ticket.

3.2. M-TICKET (Mobile Ticket):

Your mobile-friendly PDF tickets will be sent to the email address provided during purchase. Keep the tickets safe on your phone, and ensure your phone is charged before the event.

3.3. COURIER DELIVERY (Montenegro):

Tickets will be delivered within three business days after your payment is processed. The tickets will be sent via courier service once payment is received. The courier delivery fee is not included in the ticket price and will be charged separately.

4. TICKET PAYMENT

4.1. Available payment methods and payment process description:

Tickets purchased in the Online Store are paid exclusively by credit card. Payment for products in our Online Store can be made using one of the following cards: VISA, Maestro, or MasterCard that support online payments. The payment process is conducted in collaboration with AllSecure doo and Hipotekarna banka AD Podgorica, and it is done securely through the AllSecure Payment Gateway by simply entering card details.

After entering the card details and confirming the payment, the bank authorizes the transaction, and the order is confirmed, entering the preparation stage for delivery. The amount will be reserved on your card (account) and will not be available for other uses.

The transaction will be completed, and the amount withdrawn from your account only when the products are prepared for shipment and handed over to the delivery service. If the payment is not completed, meaning the amount is not withdrawn within 14 days from the order acceptance, the order will be canceled and deleted. After this 14-day period, the reserved amount on your account will be released and made available again. You can then repeat the same or a new order and make payment for them.

Check with the card-issuing bank whether your card supports online payments.

4.2. Conversion Statement:

“All payments will be made in euros (EUR). If the payment is made using foreign-issued credit cards, the total transaction amount will be converted into the local currency of the cardholder, according to the exchange rate of Visa/MasterCard.”

4.3. LEGAL ENTITIES – PAYMENT BASED ON PROFORMA INVOICE:

To order and pay for tickets by proforma invoice for a legal entity, please send the following information to info@e-tickets.me: company name, address, tax ID number, and email address where our service should send the proforma invoice. It is also necessary to indicate the event for which tickets are being ordered, the number of tickets, and the price category of the tickets for which a proforma invoice is required.

5. TICKET RETURNS AND EXCHANGES – COMPLAINTS

5.1. RIGHT TO RETURN TICKETS:

The buyer has the right to return tickets only in the following cases:

• Event cancellation;

• Event postponement for more than 120 days from the planned date;

• Event postponement due to force majeure lasting more than 180 days from the planned event date.

If the event is canceled or postponed due to these circumstances, AdMind will notify customers as soon as possible via the website www.e-tickets.me. If the event is postponed to a new date, refunds for purchased tickets will be available to customers who cannot attend the rescheduled event until the start of the event in the new term, unless the event organizer decides otherwise.

5.2. REFUND OBLIGATIONS AND EXCLUSION OF ADMIND’S LIABILITY:

AdMind is not the organizer of the offered events. The event is organized, led, and realized by the Organizer, who also issues the tickets. The Organizer is solely responsible for refunds in case of event cancellation or postponement as described under section 5.1.

6. RIGHTS TO USE SOFTWARE AND WEBSITE USAGE

6.1. Software:

The system solution of the website www.e-tickets.me is the property of AdMind, which is the exclusive holder of the right to use the software solution (maps, tickets, communication system…). It is prohibited to use the software solution without the explicit prior consent of the software owner and in accordance with Montenegrin law, as well as applicable international agreements. In case of violation of this provision, AdMind may seek judicial protection.

6.2. Website Usage:

All materials on this website (hereinafter referred to as the “Website”) are protected by copyright, and any unauthorized use may constitute a violation of the Copyright and Related Rights Act, Trademark Law, or other intellectual property laws. Unless otherwise stated elsewhere on this website, all content can be viewed, copied, printed, or downloaded solely for personal, non-commercial use and informational purposes, provided that all copyright notices or other proprietary information contained in the original documents are retained in all copies. You may not modify the content of this website in any way, nor reproduce, publicly display, perform, distribute, or otherwise use it for public or commercial purposes.

7. FISCAL RECEIPT

The buyer agrees to receive the electronic fiscal receipt in a separate email sent to the address entered during the purchase of the tickets. The fiscal receipt contains a QR code for verification, which can be accessed through all devices with internet access.

8. PRIVACY

ADMIND D.O.O. reserves the right to collect certain personal data during the browsing of certain internet pages on this Website to fulfill your requests or needs. Any collection of such information on these pages will be carried out in accordance with the privacy policy provided on these internet pages, as well as applicable data protection regulations.

Some pages of this Website may store certain information packets known as “cookies” on your computer. Cookies provide us with answers about how and when this Website was visited and how many people visited it. This technology does not collect information about your personal identity; instead, the information is aggregated. The purpose of this technology and the information it collects is to help us improve the Website.

ADMIND D.O.O. is not responsible for the content of information posted by users through chat. ADMIND D.O.O. is not considered responsible, nor is it obligated to monitor chat conversations, and therefore bears no consequences for the content of any statement, whether it arises from copyright laws, defamation, privacy, or otherwise.

8.1. Links to Other Websites

Links contained on this Website that lead to independent websites are displayed solely for your convenience. ADMIND D.O.O. has not reviewed the content of these websites, does not control them, and is not responsible for any of these websites or their content. Therefore, ADMIND D.O.O. does not represent them, offer any guarantees, or accept any obligations regarding these websites, any information, software, or other products that can be found there, or the results of their use. If you decide to access any of the websites linked from our Website, you do so at your own risk.

8.2. Limitation of Warranties

The information, products, materials, and/or services (“content”) displayed on this website are provided “as is” without any warranties of any kind. ADMIND D.O.O. explicitly limits to the maximum extent permitted by law, any direct, indirect, statutory, or other warranties or representations, including warranties of merchantability, fitness for a particular purpose, or respect for intellectual property or ownership rights. The content consists solely of general information, which is not intended to address specific situations or any particular person or entity, nor does it constitute professional advice.

To the maximum extent permitted by law, ADMIND D.O.O. does not guarantee the accuracy, applicability, reliability, or completeness of the content on this website, nor does it guarantee uninterrupted operation, timeliness, security, or the absence of errors. ADMIND D.O.O. may change the content of this website or the products and prices listed on the site at any time without prior notice. The content on this website may be outdated, and ADMIND D.O.O. does not undertake to update it. The content published on this website may refer to products, programs, or services that are not available in your country. Please consult with ADMIND D.O.O.’s local office regarding the products, programs, or services available to you.

Limitation of Liability

To the maximum extent permitted by law, ADMIND D.O.O., its suppliers, or third parties mentioned on this website will in no case be liable for any damage (including, but not limited to, direct, indirect, incidental, consequential, or special damages, or those arising from loss of profits, loss of data, or interruption of business operations) resulting from the use, delay, or inability to use, or the results of using this website, websites linked from this website, or content posted here or on other mentioned websites, regardless of whether it is based on warranty, contract, or other legal remedy, or whether the client was informed of the possibility of such damage. If your use of the materials, information, or services from this website results in the need for servicing or repair of equipment or data, you are responsible for the costs incurred.

8.3. Registered Trademarks

All names, logos, trademarks, and service marks that appear on this Website are registered trademarks of the respective companies within ADMIND D.O.O. or other owners. You may not use any names, logos, trademarks, or service marks without the prior written consent of their rightful owner.

All prices on this website are displayed in euros. VAT is included in the price. ADMIND D.O.O. uses all its resources to ensure that all tickets on this website are presented with correct names, specifications, seat numbers, photos, and prices. However, we cannot guarantee that all the information and photos of items on this website are completely accurate. Data about seat numbers, sectors, and seat numbers are provided by the event organizers and companies that own the venues where the event is held.

8.4. General Data Protection and Privacy Policy of ADMIND D.O.O.

ADMIND D.O.O. respects your privacy. Whether you are in contact with ADMIND D.O.O. regarding products and/or services as a customer, user, or public representative, etc., you have the right to the protection of personal data: name, address, phone number, email address, and other information such as IP address, geolocation data, etc.

In the General Data Protection and Privacy Policy of ADMIND D.O.O. (“this policy”), the process of collecting your personal data, the purpose for which it is collected, how your personal data is used, with whom your personal data is shared, how it is protected, and what your options are concerning data protection are described.

This policy applies to the processing of your personal data within various services, tools, applications, websites, portals, (internet) promotions, marketing actions, sponsored platforms on social media, etc., which we provide or manage, or that are managed by a third party on our behalf.

This policy contains general rules and explanations. For certain services, tools, applications, websites, portals, (internet) promotions, marketing actions, sponsored platforms on social media, etc., offered or managed by a third party on behalf of ADMIND D.O.O., this policy may be supplemented by specific privacy notices. We will inform you of such specific privacy notices appropriately whenever we collect your personal data during the aforementioned activities (for example, on websites, portals, individual communication services, e-newsletters, reminders, surveys, offers, events, etc.).

This policy applies to all your personal data collected by ADMIND D.O.O., Ilije Milovića 21, 81400 Nikšić, authorized sellers, complaint handlers, etc., collectively referred to in this policy as “AdMind d.o.o.”, “we,” “us,” and “our.” At the end of this policy, you can find some definitions of key terms used in this policy.

Who is responsible for processing your personal data?

The organizations responsible for processing your personal data are:

ADMIND D.O.O., Ilije Milovića 21, 81400 Nikšić.

Key principles:

We value the trust you place in us by sharing your personal data, and we are committed to always processing it in a fair, transparent, and secure manner. The key principles that ADMIND D.O.O. adheres to in processing personal data are as follows:

• Legality: We will collect personal data in a fair, legal, and transparent manner.

• Data minimization: We will limit the collection of personal data to those that are appropriate and necessary for the purpose for which they are collected.

• Purpose limitation: We will collect personal data only for specific, explicit, and legitimate purposes, and we will not process them in a manner that is inconsistent with those purposes.

• Accuracy: We will ensure the accuracy and timeliness of personal data.

• Data security and protection: We will implement technical and organizational measures to ensure appropriate levels of data protection, taking into account, among other things, the nature of your personal data that needs to be protected. These measures include preventing any form of unauthorized disclosure or access, accidental or intentional destruction, or accidental loss or alteration, and other illegal forms of processing.

• Storage limitation: Your personal data will be stored in accordance with applicable legal regulations on the protection of personal data and only as long as necessary to achieve the purpose for which it was collected unless you submit a request for deletion or revoke consent for processing.

9. COOKIE POLICY

What are cookies?

Cookies are small text files stored on your computer or mobile device. Cookies ensure more efficient functioning of websites and pages. Cookies allow our website to recognize you and remember important information to make your use of the site more convenient.

How do third parties use cookies on the ADMIND D.O.O. website?

To provide certain services on its website, ADMIND D.O.O. may cooperate with third parties. Other advertisers and organizations may use their own cookies to collect information about your activities on our website. These third parties may use this information to display ads that they believe will be of interest to you based on the content you have viewed. These advertisers may also use this information to determine the effectiveness of their ads. We do not control third-party cookies, and to disable or delete them, please find more information and instructions on how to disable cookies on the website of the relevant third party.

What cookies do we use?

ADMIND D.O.O. uses three types of cookies on its website:

1. Functional cookies

2. Analytical cookies

3. Marketing and advertising cookies

Functional cookies

Functional cookies help us improve your user experience while visiting our site. For example, functional cookies allow for the comparison of technical specifications of two or more products and enable the site to remember your preferences.

Analytical cookies

Analytical cookies help us improve the overall user experience on the ADMIND D.O.O. site by collecting relevant analytical data. Additionally, analytical cookies help us record and identify any difficulties you had while visiting the ADMIND D.O.O. site and demonstrate the performance and effectiveness of our digital advertising.

Marketing and advertising cookies

Marketing and advertising cookies help ADMIND D.O.O. and its partners display relevant ads that match your interests and may be more significant to you than other non-personalized digital ads. We may also use marketing and advertising cookies to limit the number of times the same ad is shown on the ADMIND D.O.O. site and to evaluate the effectiveness of our digital marketing campaigns. This type of cookie allows personalized ads to be displayed on our partners’ websites, on social media, and on search engines such as www.google.com.

10. LEGAL INFORMATION

The provisions of these rules supplement and do not invalidate the legislative provisions in the field of personal data protection. In case of inconsistency between the provisions of these rules and legislative provisions in the field of personal data protection, the legislative provisions will apply.

ADMIND D.O.O. may change these rules at any time. You can check these rules on our website to learn more about any changes.